Refund Policy

Last updated: October 27, 2026

Digital Licenses

Software subscriptions provide time-limited access activated by a license file. Refund eligibility depends on the circumstances below, the applicable subscription terms and mandatory consumer rights; issuing an activation file does not eliminate rights provided by law.

Eligible Exceptions

• Duplicate charge: You were charged twice for the same order.
• Unauthorized charge: Proven fraudulent transaction.
• Non-delivery: Payment confirmed but license was not delivered and support could not resolve within a reasonable time.
• Technical non-activation: Documented failure to activate on a supported environment after working with support.

What’s Not Eligible

• Change of mind or strategy performance.
• Exchange outages, API rate limits, or third-party failures.
• Use outside of supported environments or contrary to documentation.

How to Request

1. Email support@kpvcrypto.com with subject “Refund Request”.
2. Include: purchase email, date, transaction ID, invoice link, machine ID, and reason with screenshots/logs.

Method of Refund

Eligible refunds are issued in the original currency (USDT TRC20) to the original wallet, net of network fees. Processing time depends on on-chain conditions and our payment processor.

Separately Agreed Optional Fees

Any optional High-Water Mark performance-linked fee is governed by its separate written agreement, including reporting corrections, disputes, overpayments and any applicable refund provisions. It is not part of the standard subscription price and does not apply without express agreement and activation.

Consumer Rights

Nothing here limits any rights you may have under applicable consumer protection laws.